FAQs
TVC Group
For general questions, support, or if you need help finding a product, please email us at info@tvcllc.com or call our customer support line at 1-800-699-6852, available Monday - Friday from 9 a.m. to 5 p.m. CST.
If you have an accessibility-related question, comment or problem, please contact our Customer Care representative at 1-800-699-6852 or via email at info@tvcllc.com with "Disabled Access" in the subject line and provide a description of what you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
If you have an accessibility-related question, comment or problem, please contact our Customer Care representative at 1-800-699-6852 or via email at info@tvcllc.com with "Disabled Access" in the subject line and provide a description of what you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
We ship non-aerosol online orders to all 50 states and the District of Columbia. Shipping charges are determined by shipping weight and order total by dollar amount. Orders for in-stock items usually ship within 2-4 business days. For orders of 25 items or more, please allow an additional 1-3 days for processing.
Due to the pressurized nature of aerosol cans our Soft & Dri Classic aerosol spray and Mr. Bubble Foam Soap can only be shipped via ground delivery to the 48 contiguous United States.
Orders are processed Monday through Friday, excluding major holidays.
Due to the pressurized nature of aerosol cans our Soft & Dri Classic aerosol spray and Mr. Bubble Foam Soap can only be shipped via ground delivery to the 48 contiguous United States.
Orders are processed Monday through Friday, excluding major holidays.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
To return your product, please mail your product and proof of purchase to: Customer Service, TVC Group, 10000 Valley View Road, Eden Prairie MN 55344, United States. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs on your order are non-refundable.
Once your return is received, we will send you an email to notify you that we have received your returned item and are processing your return. You will be refunded in the original method of payment within 8-10 business days.
To return your product, please mail your product and proof of purchase to: Customer Service, TVC Group, 10000 Valley View Road, Eden Prairie MN 55344, United States. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs on your order are non-refundable.
Once your return is received, we will send you an email to notify you that we have received your returned item and are processing your return. You will be refunded in the original method of payment within 8-10 business days.
Currently, we do not offer shipping outside of the United Sates. However, you can find our products in stores in the following countries: South Korea, Taiwan, Japan, Trinidad, Bermuda and Thailand.
We currently do not ship to PO Box addresses.
The best way to receive product coupons and learn about special promotions is to sign up for our email newsletters, where we regularly notify you when there is a sale or a discount code you can redeem. You can also stay up to date on sales and promotions by connecting with us on our social media pages.
Web Accessibility
TVC Group is committed to diversity, inclusion and accessibility. These core values are fundamental to the way we do business. We are continuously taking steps to improve thevillagecompany.com and ensure it complies with the best practices and accessibility standards, including the Website Content Accessibility Guidelines 2.1 Levels A and AA success criteria. We are always continuing to evaluate and improve the accessibility of our website.
If you have an accessibility-related question, comment or problem, please contact our Customer Care representative via email at info@tvcllc.com with "Disabled Access" in the subject line and provide a description of what you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
If you have an accessibility-related question, comment or problem, please contact our Customer Care representative via email at info@tvcllc.com with "Disabled Access" in the subject line and provide a description of what you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
Product Subscription Information
Currently we offer single item subscriptions on select products. Select your frequency on the product page and we'll automatically deliver them so you never run out. You'll save on each item and only pay once your order ships. Order $50 or more and get free shipping.
You can manage or cancel your subscription by visiting 'Subscription Management.'