Support & Information


The Village Company

How can I contact The Village Company?
For general questions, support or you need help finding a product, you may email us at, or call our customer support line at 1-800-699-6852, available Monday - Friday from 9 a.m. to 5 p.m. CST.
Shipping Information
We ship non-aerosol online orders to all 50 states and the District of Columbia. Shipping charges are determined by shipping weight and order total by dollar amount. Please refer to the rate chart and options below for more details. Orders for in-stock items usually ship within 2-4 business days. For orders of 25 items or more, please allow an additional 1-3 days for processing.

Due to the pressurized nature of aerosol cans our Soft & Dri Classic aerosol spray, Mr. Bubble Foam Soap and VN Wellness Hydrate Cooling spray can only be shipped via ground delivery to the 48 contiguous United States.

Orders are processed Monday through Friday, excluding major holidays.
Shipping Rates & Delivery Timing
0-4.99 lbs expedited shipping $8.00 (1-4 days processing, 1-2 days shipping, total delivery time 2-6 days)

5-25 lbs expedited shipping $10.00 (1-4 days processing, 1-2 days shipping, total delivery time 2-6 days)

Order Total of above $35.00 ground shipping $5.00 (1-4 days processing, 2-7 days shipping, total delivery time 4-11 days)

Order Total of above $50.00 ground shipping FREE (1-4 days processing, 2-5 days shipping, total delivery time 4-9 days)
Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, please mail your product and proof of purchase to: Renee Beck, The Village Company, LLC, 10000 Valley View Road, Eden Prairie MN 55344, United States. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs on your order are non-refundable.

Once your return is received, we will send you an email to notify you that we have received your returned item and are processing your return. You will be refunded in the original method of payment within 8-10 business days.
Are products shipped and sold outside of the United States?
Currently, we do not offer shipping outside of the United Sates. However, you can find our products in stores in the following countries: South Korea, Taiwan, Japan, Trinidad, Bermuda and Thailand.
PO Box Addresses
We currently do not ship to PO Box addresses.
Where can I get product coupons and learn about special promotions?
The best way to receive product coupons and learn about special promotions is to sign up for our email newsletters, where we regularly notify you when there is a sale or a discount code you can redeem. You can also stay up to date on sales and promotions by connecting with us on our social media pages.

Web Accessibility

The Village Company is committed to diversity, inclusion and accessibility. These core values are fundamental to the way we do business. We are continuously taking steps to improve The Village and ensure it complies with the best practices and accessibility standards, including the Website Content Accessibility Guidelines 2.1 Levels A and AA success criteria. We are always continuing to evaluate and improve the accessibility of our website.

If you have an accessibility-related question, comment or problem, please contact our Customer Care representative at 1-800-699-6852 or via email at with "Disabled Access" in the subject line and provide a description of what you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

Product Subscription Information

What Type of Product Subscriptions Do you Have?
Currently we offer single item subscriptions on select products. Select your frequency on the product page and we'll automatically deliver them so you never run out. You'll save on each item and only pay once your order ships. Order $50 or more and get free shipping.
How Do I Make Changes To My Product Subscription Order?
You can manage or cancel your subscription by visiting 'Subscription Management.'