Support & Information

Privacy Policy

Last Modified: December 31, 2021

We at The Village Company, LLC (“TVC”) take your privacy concerns very seriously. The purpose of this policy is to inform you about the types of information we gather about you when you visit our Website, how we may use that information, and how we disclose it to third parties. This policy specifically does not apply to information collected by email, telephone, mail, or other off-line methods.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Website, you accept and agree, on behalf of yourself and your dependents (if applicable), to be bound and abide by this policy. If you do not agree to this policy, you must not access or use the Website.

We may revise and update this policy from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised policy means that you accept and agree to the changes. You are responsible for checking this page from time to time so you are aware of any changes, as they are binding on you.
What We Collect
When you provide information or purchase a product from any TVC website, including without limitation,,, or any other TVC website or social media page (collectively the “Website”), we ask you to provide information required to fulfill your order or for the specific purpose promoted on the Website. We do not require you to create an account to place an order. You will need to provide such information as your name, email address, phone, payment method, shipping address, and billing address in order to process an order. Additionally, should you create an account with us, we’ll also require you to create a password.

Order & Payment Data. When you make a purchase online, you will be re-directed to our PCI-compliant third-party payment processor. Any information that you provide directly to our third-party payment processor is governed by their privacy policy, not this policy. We do not receive your credit card, debit card or other financial information when you make a payment- such information is provided directly to our payment processor. However, we do receive information about your purchase and your contact information (e.g. name, email address, mailing address, phone number), and we will keep a record of your purchases. Your personal and credit card information is encrypted during transmission, and maintained in a secure database that is not connected to the Internet.

User Contributions. You also may provide information to be published or displayed on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.

To communicate with you and provide you with information, products, or services that you request from us or may be of interest to you.

To provide you with notices about your account or purchases.

To send you promotions or market our products and services.

For management of our Website, such as troubleshooting problems, improving the content and functionality of our Website, and statistical and other analyses of the Website.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To notify you about changes to our Website or any products or services we offer or provide through it.

To allow you to participate in interactive features on our Website.

In any way we may describe when you provide the information.

To fulfill any purpose for which you provide it.

For any other purpose with your consent.
What We Do With What We Collect
As a customer, your email address and phone number will never be rented or sold, except as indicated herein. Occasionally, we make special offers available to our customers — promotions, sales, events, discounts, etc. You may periodically receive e-mail notification from us regarding these special events and offers. If you do not want to receive e-mail notification from us concerning special promotions, savings, events or other important information, simply use the “unsubscribe” link found in the footer of the email.

Disclosure of Personal Information. We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates

To contractors, service providers, partners and other third parties we use to support our business.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

In other ways we may describe when you provide the information.

To fulfill any purpose for which you provide consent.

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

To enforce or apply our terms of use (see Terms & Conditions) and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Village Company, LLC., our customers, or others.

Should you have questions about how we use your information, feel free to send us a message by visiting the Contact Us section of this Website. We may collect, use, share, transfer and otherwise process de-identified and aggregated information that we receive or create for any purposes in its sole discretion, in compliance with applicable laws. We use this information to be certain that we are offering the right products and information at the right time. We like to understand things such as what regions of the country buy more products, what products are the most popular, and generally how our business is doing. At no time is any personally identifiable information made available in these market aggregates. We are the sole and exclusive owner of such de-identified and aggregated information, including if we de-identify personal information so that it no longer considered personal information under applicable laws.
We do use cookies, web beacons, pixel tags and other tracking technologies (collectively "Cookies") on our Website, to allow your computer to use all the features on our Website, such as maintain products in your shopping cart as you explore various parts of our Website.

What are Cookies? A Cookie is a small text file that our Website saves onto your computer or device when you use the Website that provides us certain information about your activities. Cookies allow the Website to remember your actions and preferences and recognize you or your browser, along with some information you provided. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.

Why do we use Cookies? We use Cookies to:

Make our Website function properly.

Provide personalized experiences for you.

Determine if you are a first-time visitor or repeat visitor.

Tailor our interactions with you.

Help with our marketing efforts.

Provide valuable data and statistics about the usage and effectiveness of our Website and to help us improve our Website.

Help us improve our services to you.

What type of information do Cookies collect? The Cookies on our Website may collect information such as:

IP addresses assigned to the computers and other devices you use.

Your internet service provider.

Device ID number.

Approximate geographic location.

Browser type.

Website pages visited.

Websites you access before and after visiting the Website.

Data related to how and when you use the Website.

How long do Cookies last? A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable Website and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a website that has implemented a persistent Cookie, the persistent Cookie is renewed, and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.

First and Third-party Cookies. Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual website that you are visiting. A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We may not have control over how a third-party uses information collected through third-party Cookies.

How do you manage Cookies or opt-out? Most browsers automatically accept Cookies. You can disable this function by changing your browser settings, but disabling Cookies may impact your use and enjoyment of the Website. Not all features or functions of the Website may work properly if you disable Cookies, such as our online ordering mechanism. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Website.
Secure Online Ordering/Retention of Personal Information
We will keep personal information for the period necessary to fulfill the purposes described in this policy, unless a longer retention period is permitted, authorized or required by law. We and any companies who help us with hosting and security use a number of physical, electronic, and procedural safeguards to help protect your information. However, there is no such thing as perfect security, and we cannot guarantee the security of your personal information. You agree any transmission of personal information is at your own risk. You agree we are not responsible for the unlawful actions of third parties or for circumvention of any privacy settings or security measures contained on the Website, or the consequences of such actions.
Links and Advertisers on This Site
This Website may contain links to other websites, including to sites operated by business partners of TVC. We provide these links for your convenience, but we do not review, control, or monitor the privacy practices of other sites. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other websites is subject to the terms and conditions of those sites, including the privacy policies of those sites. Please note that we may allow third party advertisers to place ads on our pages. Those ads may include cookies. Our advertisers’ use of cookies is subject to their own privacy policies, not this policy.
No one under age 16 may provide any information to or on the Website without the verified consent of a parent or guardian. If we learn we have collected or received personal information from a child under 16 without verification of parental or guardian consent, we will delete that information. If you believe we might have any information from a child under 16, please contact through the Contact Us section of this Website.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. To request access to, correct or delete, or opt-out of certain personal information uses or disclosures, please contact us via the Contact Us section of this Website. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Should you have any questions or requests, please contact us via the Contact Us section of this Website.

Access from Outside the United States
If you access our Website from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required by the in other jurisdictions.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at or call 1-800-699-6852
Policy Updates
This policy was last updated on December 31, 2021. We reserve the right to change this policy at any time, and will post any changes to this policy on this page or a similar page of this Website as soon as they go into effect. Please refer back to this policy on a regular basis.